Return and Refund Policy

MAGNET FEVER LLC

Refund & Cancellation Policy

Effective Date: May 15, 2026 • Last Updated: July 12, 2026 • South Carolina

Customer satisfaction matters to us.

Because every Magnet Fever product is custom-made, all sales are final once production begins. However, if your order arrives damaged, defective, or incorrect due to our error, please contact us right away so we can review the issue and work toward a fair resolution.

To contact us, email hello@magnetfever.com with your order number and a clear description of your concern.

1. All Sales Final

Non-Refundable Situations
Once production begins, custom photo magnets are final sale. We do not offer refunds or replacements for:

• Change of mind after an order is placed
• Spelling, date, name, or detail errors submitted by the customer
• Incorrect photos, profile information, or any other details submitted by the customer
• Poor print quality caused by a low-quality uploaded image
• Cropping caused by the photo’s original size, shape, or composition, or resulting from how the customer framed or submitted the image
• Color differences between on-screen display and final print
• Wrong package or product option selected by the customer
• Failure to review submitted details before ordering

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrectly produced due to our error, contact us within 14 days of delivery at hello@magnetfever.com with:

Your order number
A clear description of the issue
Clear photos of the item and packaging

We will respond within 5–7 business days.

If your item arrives damaged, defective, or incorrectly produced due to our error, we may offer a replacement, store credit, or refund at our discretion after reviewing the issue.

3. Cancellations

Cancellations are only accepted before production has begun.

Because we work quickly and most orders ship within 1 business day after we receive all required photos, personalization details, and payment, production usually begins the same or next business day after all required information and payment have been received.

Cancellation requests must be submitted immediately to hello@magnetfever.com with your order number.

Once your order enters production, it cannot be canceled and no refund will be issued.

In-person event sales are final at the time of purchase.

4. Shipping Issues

Once your order ships, delivery is handled by the carrier, and we are not responsible for packages delayed, lost, undelivered, or marked delivered due to carrier error, incorrect addresses, weather, holidays, or other circumstances outside our control.

If a package is marked delivered but not received, please contact the carrier directly. We’ll always help where we can, including assisting you with a claim, but we cannot guarantee replacement for packages confirmed as delivered.

For full details on processing times, rates, and delivery, please see our Shipping Policy.

5. Color & Print Variation

Minor variations in color, brightness, texture, and finish between your screen and the final printed product are normal and are not considered defects. These variations are not eligible for refund or replacement.

6. Governing Law & Disputes

This Agreement is governed by the laws of the State of South Carolina. Any dispute arising from your order or use of our services — whether made online or at an in-person event — shall be submitted first to Magnet Fever LLC in writing at hello@magnetfever.com for informal resolution. If unresolved, disputes shall be brought exclusively in the state or federal courts of South Carolina. You consent to jurisdiction and venue in South Carolina.