MAGNET FEVER
Return, Refund & Cancellation Policy
Operated by Magnet Fever LLC
Effective Date: May 15, 2026
Last Updated: August 20, 2026
South Carolina
Customer satisfaction matters to us. Because Magnet Fever products are personalized and made to order, our return and refund policy differs from that of businesses selling standard, non-custom products.
If your order arrives damaged, defective, or incorrectly produced due to our error, please contact us so we can review the issue and work toward an appropriate resolution.
To contact us, email hello@magnetfever.com with your order number and a clear description of your concern.
1. Returns & Final Sale Items
Because our products are personalized and made to order, we do not accept returns for buyer's remorse or change of mind once production has begun.
Once production begins, custom products are final sale.
Refunds or replacements are generally not provided for:
-
Change of mind after production has begun
-
Spelling, date, name, or other detail errors submitted by the customer
-
Incorrect photos or personalization information submitted by the customer
-
Poor print quality caused by a low-quality or low-resolution image provided by the customer
-
Cropping resulting from the original size, shape, composition, or framing of a customer-submitted image
-
Minor color differences between an on-screen display and the finished printed product
-
An incorrect package, quantity, size, or product option selected by the customer
-
Failure to review submitted photos, personalization details, or order information before placing the order
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrectly produced due to an error by Magnet Fever, contact us within 14 days of delivery at hello@magnetfever.com.
Please include:
-
Your order number
-
A clear description of the issue
-
Clear photos of the product
-
Photos of the packaging when the issue involves shipping damage
We will normally respond within 5–7 business days.
After reviewing the issue, we may provide an appropriate resolution such as a replacement, store credit, or refund.
If a refund is approved, it will be issued to the original payment method within 5 business days of approval. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.
3. Cancellations
Cancellation requests are accepted only before production begins.
Most orders enter production quickly and typically ship within 1 business day after we receive all required photos, personalization details, and payment.
If you need to cancel an order, email hello@magnetfever.com as soon as possible and include your order number.
If production has not yet begun, we will review your cancellation request and, when approved, issue the applicable refund to your original payment method.
Once production begins, the order cannot be canceled and no refund will be issued for a change of mind.
In-person event sales are final at the time of purchase.
4. Shipping Issues
Once an order is transferred to the shipping carrier, delivery may be affected by carrier delays, weather, holidays, incorrect addresses, or other circumstances outside our direct control.
If your package is significantly delayed, appears lost in transit, or is marked delivered but you have not received it, contact us at hello@magnetfever.com.
We will review the available tracking information and assist with the carrier's investigation or claim process when applicable.
Packages marked as successfully delivered by the carrier will be reviewed on a case-by-case basis. A replacement or refund is not guaranteed when carrier tracking confirms successful delivery.
For complete information about processing times, shipping rates, delivery estimates, and tracking, please review our Shipping Policy.
5. Color & Print Variations
Because screen displays, photo quality, printers, and materials can vary, minor differences in color, brightness, texture, cropping, and finish may occur between the digital image displayed on a device and the finished printed product.
Reasonable variations of this nature are not considered defects and are generally not eligible for a refund or replacement.
6. Governing Law & Disputes
This policy and purchases from Magnet Fever are governed by the laws of the State of South Carolina.
If you have a concern regarding an order, we ask that you first contact Magnet Fever in writing at hello@magnetfever.com so we have an opportunity to review and attempt to resolve the matter.
Any unresolved dispute shall be subject to applicable state and federal laws and jurisdiction requirements.
Contact Us
Business Name: Magnet Fever
Legal Entity: Magnet Fever LLC
Email: hello@magnetfever.com
Phone: (803) 900-9770
Website: www.magnetfever.com
Hours: Monday–Saturday, 8:00 AM–8:00 PM Eastern Time